FREQUENTLY ASKED QUESTIONS

MEMBERSHIP

As a member, you have secure access to your personal locker and all member spaces 7 days a week, from 8am to 12am.

Members may bring up to 5 guests with them (for a total of 6 people) when visiting the Member’s Lounge or Reception Lounge. When renting a specific space, that number is increased to the maximum capacity of the space.

Yes! Members who opt to pay annually will receive one month free.

We require a 60-day written notice to cancel your membership. Please email tyler@thedraymanhouse.com

LOCKERS

Security is a top priority for us. All access points to the building and cellar are RFID restricted, recorded by video surveillance and accessible only by members. Every personal cellar is locked with a combination padlock. We source a high quality lock and pass on the fee ($10) at our cost.

Members are encouraged to acquire an insurance policy for their wine stored at The Drayman House.  Policies designed for individuals who have wine collections are readily available, and very affordable. 

Please visit Insuremywine.com to acquire personal insurance for your wine collection. For most members, a policy can be purchased immediately. 

A classic combination lock works well.  We recommend the Master Lock 176 Combination Padlock which can be purchased through us for $10.

Standard lockers do not come with racks, but rather shelves to store cases, boxes, etc. 9 Case lockers have 1 shelf, 18 Case have 2 shelves, etc. If you require racks please inquire about custom options.

SHIPPING & RECEIVING 

We understand that rearranging your schedule to receive wine shipments at home can be quite a hassle. TDH can help ease the process. Simply use our address for all your retail and club shipments and have them delivered right into perfect cellar conditions. If you desire to have TDH load this wine into your locker and the InVintory system, we can accommodate that for a small charge.

OTHER 

Absolutely! We will have flatware, silverware and stemware on hand for members to utilize.